We aim to provide a relaxed experience for families and groups alike. To ensure the maximum enjoyment of your experience and that of all our other customers, and to ensure the good management of the Surf School and for the benefit of all who use it, the following terms and conditions are in place and these form the agreement between us for your participation in a surf or SUP experience with Narosa.
In these terms & conditions, the expression “you”/”your” means the customer participating in a surf or SUP experience, and the expression “we”/”us”/”our” means the surf school owner and/or manager. The expression “children” means persons from the age of 6 years to 17 years.
We reserve the right to ask customers who contravene these terms & conditions or the surf school rules or, who in any other way are behaving in a manner likely to cause distress or nuisance to us or to any other visitors or customers of ours, to leave the Surf School immediately. In these circumstances the experience will cease, and we shall not be liable for any extra costs incurred by you and no refund will be given.
1 Booking your activity
Booking for surf or SUP experiences is essential and can be made online at www.narosalife.com, over the phone on +353749100565 or in person at our surf shops in Dunfanaghy and Magheraroarty. For group bookings and any other queries please email us at info@narosalife.com. Please indicate the date and size of your party and provide your contact details.
Full payment will be required at the time of booking for all individual or group bookings.
The person who makes the booking is responsible for the booking and warrants that all details are correct, and that the party will not exceed the numbers stated in the booking.
2 Arrival & Departure
2.1 Dunfanaghy Surf School Bookings
Customers must check in 45 minutes before the lesson is due to start. For example, if a lesson is booked for 10:00am, customers must arrive at the Dunfanaghy surf shop at 09:15am, to collect a wetsuit and receive directions to the teaching beach on that day, where you will meet your instructor..
Please note that transportation to the beach is not provided, and customers are responsible for making their own way to the beach for their lesson.
At the end of the lesson, customers are responsible for returning their wetsuit, boots and any other equipment belonging to Narosa, to the instructors at the beach. Please note that any equipment not returned will incur a fee.
Customers are free to leave the beach at the end of their lesson, and are not required to return to the surf shop.
2.2 Magheraroarty Surf School Bookings
Customers must check in 15 minutes before the lesson is due to start. For example, if a lesson is booked for 10:00am, customers must arrive at the Magheraroarty surf shop at 09:45am, to collect a wetsuit.
Customers will meet their instructor at the Magheraroarty Surf Shop, and walk to the beach at the start of the lesson.
At the end of the lesson, customers are responsible for returning their wetsuit, boots and any other equipment belonging to Narosa, to the instructors at the beach. Please note that any equipment not returned will incur a fee.
At the end of the lesson, customers will walk back to the Magheraroarty Surf Shop with their instructor, which is where the lesson will end.
3 Lateness Policy
Lateness is disruptive to instructors and other customers, and we ask customers to please ensure that they leave plenty of travel time when attending surf or SUP experiences.
Customers who arrive at the surf or SUP experience up to 15 minutes after the confirmed start time of the experience, will still be permitted to join, however with the understanding that there will be no monetary compensation or time extension offered.
Customers who arrive at the surf or SUP experience more than 15 minutes after the confirmed start time of the experience will not be permitted to join, and no refund or compensation shall be provided.
Any rescheduling or transferring of bookings due to customer lateness is entirely at the discretion of management.
4 Cancellation Policy
4.1 Cancellation of the booking by you
Activities rescheduled or cancelled less than 48 hours in advance will not be eligible for a refund or alternative time slot, and will incur a full charge.
Any rescheduling or transferring of bookings due to customer cancellation is entirely at the discretion of management.
4.2 Cancellation of the booking by us
If we are unable to provide the booked activity and have to cancel before the activity is due to start, you are entitled to a full refund of the money you have paid.
If the activity or service is unable to proceed due to closure you are entitled to a full refund of the money you have paid.
If you are ejected from the activity for a breach of one of the terms and conditions or surf school rules, no refund will be payable.
4.3 Cancellation of the activity due to adverse weather conditions
From time to time, it might be necessary to cancel or postpone activities due to high winds or other operational reasons. In this instance customers will be offered an alternative time slot.
If adverse weather such as lightning or high winds necessitate us to stop water activities for a period on short notice, customers either on the water or who are not able to start their activity will receive credit on their Narosa account or a voucher to be used on a future date.
5 Rental Policy
We want all of our customers to have the best possible experience with surfing. With that in mind we first and foremost recommend surfing lessons. The benefits of this are huge in your development of good technique and gaining water confidence. Our expert instructors will make this process hugely enjoyable. We will take the hassle out of equipment transportation and when and where to go for the best surf conditions.
That said if you have a good level of previous experience and you do not wish to take an advanced lesson, we can offer an equipment rental to you under the following conditions.
- You go to the recommended beach according to conditions recommended by Narosa surf school.
- You fall under the following categories of surfer:
- Regular surfer who has forgotten equipment
- Surfer unable to travel with part of equipment and have organised rental before travel
- Trailing of equipment before purchase
- Regular customer practicing between surf sessions or someone who has taken lessons elsewhere under similar circumstances.
Please note that surfing in Northwest Ireland without a good level of experience can be challenging. We regularly have large swells and high wind speeds which our team has decades of experience operating in. The beaches here are remote, mostly without lifeguards and there can be days where you will be alone in the water. We aim to give you guys the best possible experience hence why we would prefer to teach you or at very least ensure you’re going to the right spot at the right time for your level.
6 Group bookings
We cater for individuals, families and groups. We reserve the right to refuse any booking.
7 Behaviour standards
You must act in a courteous and considerate manner towards us, our staff and other customers.
Children must always be supervised properly by a responsible adult, so they are not a nuisance or danger to themselves or others. Children attending surf lessons without an accompanying adult must check in and be handed over to the qualified surf instructor at the start of the lesson by the accompanying adult, and collected at the end of the lesson. Children may not be dropped off and left to check in alone unattended under any circumstances.
Customers must change into their wetsuits at the beach as there are no changing facilities available for surf lessons at either Narosa shop. This includes shop changing rooms and toilets.
Anyone found to be damaging surf school equipment (for example surfboards, wetsuits etc.) will be liable for any costs incurred.
You must not commit any criminal offence at the surf school or undertake any criminal activity.
You must not commit any acts of vandalism or nuisance.
You must not use any unlawful drugs.
You must not carry on any trade or business at the surf school.
8 Vehicles
Safe and lawful parking is the responsibility of the customer when attending Narosa surf shops and activities at the beaches.
Narosa accepts no liability for any loss or damage caused to customer vehicles whilst attending activities.
9 Dogs
No dogs, other than guide or other service dogs, are permitted in either Narosa shop or accommodation.
10 Ejection from the surf school
We reserve the right to ask any person who is in breach of any of these terms & conditions or any of the Surf School rules or who in any other way behaves in a matter likely to cause distress or nuisance to us or other visitors to leave the Surf School immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.
11 Liability
We accept no responsibility for any loss or damage that may occur to your property whilst at the surf school, except where such loss or damage has arisen as a result of our negligence of a breach of our duty to you.
12 Data protection
The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know.
13 Social media and photography
Unless expressly stated at the time of booking, all participants in Surf School activities consent to the use of photography taken by Narosa, or by agents employed on behalf of Narosa. This may be used for marketing purposes including, but not limited to, printed material, website and social media.
14 Activity regulations
I understand and accept that:
In participating in watersport activities that there is an element of danger and risk of injury to myself, which I undertake at my own risk; and in participating in watersport activities that there is an element of danger and risk of injury to others and consequently undertake to use the company’s equipment and facilities (the facilities”) and to conduct myself while on the company’s premises in a sensible and responsible manner and in compliance with all notices, instructions and directions as published or displayed from time to time and in compliance with any instruction given to me by any authorised person in the company’s employment or control (an “authorised person”). I have read and acknowledge that conduct of the type set out below would amount to a breach of this paragraph.
All Surf School users MUST:
(a) Obey safety advice and signage and all instructions given to them by authorised personnel
(b) Be confident in waist depth water
(c) Be aged 6 or older
I undertake to fully indemnify the company, its directors, agents and employees against any claim brought by any third party for loss, damage, injury or death which has been caused by any action or omission of mine or any act or omission of any child of which I am the lawful parent or guardian or any child whose supervision is wholly or partly my responsibility at the time of the relevant act or omission that would if they had agreed to the same with full capacity to do so amount to a breach of these terms and conditions or which amounts to negligence or a wilful act or omission.
I confirm that when accompanying a child or children I will comply and ensure that the child or children comply with the following:
General:
All children under the age of 17 years of age must be accompanied by an adult when checking in for Surf School activities.
The adult is not required to remain on the site for the duration of the child’s visit, but should use appropriate discretion if this may be appropriate in some circumstances. The accompanying adult must be contactable for the duration of the child’s activity and make Surf School staff aware of any behaviour or medical needs.
I understand that I need to check in at least 45 minutes before the allocated time slot, and that failure to do so will result in the time slot being lost without compensation.
The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know.